Frequent Asked Questions

A: Absolutely! At Monarch & Mist, we prioritize your comfort and privacy. When booking your luxury hair appointment, simply include a note requesting a quiet experience or that you prefer not to be filmed for social media content. Our team is committed to creating a personalized and relaxing environment that respects your preferences, ensuring your visit is both enjoyable and tailored just for you.

If you miss your appointment without notifying us in advance, a no-show fee may apply. Monarch & Mist strives to provide excellent service, and missed appointments impact our schedule and other clients.

Monarch & Mist values punctuality to ensure the best service for all clients. If you arrive late, your appointment may be shortened to accommodate the next client, or rescheduled if time does not permit. Please notify us as soon as possible if you anticipate being late.

Due to the intimate size of our studio, we kindly request that clients refrain from bringing too many guests to their appointments. This ensures a comfortable and focused environment for your styling session.

Please arrive with clean, dry hair, washed within 48 hours. For on-scalp bleach services, avoid washing your hair the night before to prevent scalp irritation. Additionally, avoid wearing turtlenecks or large hoodies/jackets that cannot be removed, as they may be at risk for staining.

A: Monarch & Mist always seeks to ensure 100% satisfaction. Sometimes errors happen, but communication is key. We believe in building a true professional relationship with our clients and hope to recieve transparency and honesty of any issues related to the end results. We will discuss and schedule adjustments concerns are communicated within two weeks. Due to the nature of small business refunds are at the discretion of your stylist.